Ops Mgr Clt Onbr and Acct Opn

Some Careers Open More Doors Than Others.

If you're looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO Focuses On These Key Priorities

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.
• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.
• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

Job Introduction

The role holder would be a one-point contact to interact with various laws enforcement agencies who require the bank to submit information that is being sought by these authorities from time to time. The role holder would work closely with LOB's, support functions and second line of defense stakeholders like LGA, FCC, RC and TAX to ensure the banks submission is correct and timely. The job holder is also internal SPOC for risk and controls for WSB operations team.

Principal Accountabilities : Key activities and decision making areas

Impact on the Business / Function

Customers / Stakeholders

Proactively engage with Lines of Business, GSD leadership team, Financial Crime Compliance and other stakeholders in Global Functions to ensure as a Bank we meet our timelines for submission of the data being sought by the law enforcement agencies.

Leadership & Teamwork

Operational Effectiveness & Control

Major Challenges

Management of Regulatory Compliance & Operational Risk (Operational Risk / FIM requirements)

Maintain awareness of operational risk and minimize the likelihood of occurrence including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM.

Observation of Internal Controls

Knowledge & Experience / Qualifications

Graduation required

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Skills Required

Compliance, control environment , Influencing Skills, Stakeholder Management, Risk Management