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Customer Service Assistant

Customer Service Assistant

Numoo HRkolkata, west bengal, in
23 hours ago
Job description

Role : Customer Success Associate (Hybrid)

  • Company : QuickMetrix
  • Location : Bengaluru
  • Experience : 0–2 years (Customer Support, BPO, or SaaS Support)
  • Compensation : ₹2.0 – 3.5 LPA (based on experience)

About QuickMetrix

  • QuickMetrix helps large brands drive better customer engagement on digital & social platforms using AI-driven insights & processes. B2B SaaS Platform for Omnichannel Customer Service & Analytics
  • What You’ll Do

  • Be the first line of support for our clients to Log and triage service requests via tickets, chat, or email.
  • Guide customers through platform workflows and dashboards
  • Escalate technical issues to L2 when needed
  • Maintain accurate case documentation and follow up until closure
  • Ensure process compliance and deliver high customer satisfaction
  • You Bring

  • BCA / MCA / Engineering Graduate with 0–2 years experience
  • Strong communication skills, customer empathy & responsiveness to ensure they are successful with QuickMetrix.
  • Readiness to work in shifts
  • Nice to have : Exposure to SaaS tools or CRM / ticketing systems; Prior BPO / chat / tech support experience
  • Why Join Us

    Work-from-home flexibility with enterprise-grade SaaS exposure

    Growth & Collaborative, learning-focused environment

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    Customer Service • kolkata, west bengal, in

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