Senior Engineering Manager

Engineering Manager :

Helpshift, A Keywords Studio, bridges the disconnect between conventional customer service channels—such as email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process.

Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven, & solution-oriented individual that thrives in a fast-paced, cutting-edge, technology-driven environment.

Keywords Studios continues to build world-leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients, working as their external partner, providing access to our teams of experts where and when needed.

People that work at Keywords are passionate, talented, committed, and resourceful. Human talent is our most valuable resource, and as a business, we thrive on diversity, celebrate uniqueness, and work as teams, whether we are physically together in one of our 70+ studios around the world or working together virtually.

As an Engineering Manager you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product-minded (https : / / blog.pragmaticengineer.com / the-product-minded-engineer / ) and take deep care about shipping quality features and maintaining our systems. Please check out our

Engineering Blog : Helpshift Engineering to get a sense of all the interesting work going

on at Helpshift.

Requirements

About the role :

• Evaluate software solutions and system performance, as well as supervising the software development team.
• Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
• Manage the development, deployment, and integration of software solutions.
• Strive to improve performance, efficiency, and sustainability of the product.
• Advocate on behalf of team members
• Demonstrate patience and use effective explanations when mentoring junior

software developers.

ownership and collaboration.

Qualifications :

Nice to have :

Benefits

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at  https : / / www.keywordsstudios.com / en / applicant-privacy-notice .