Service Manager (International Business) - Inverter-Battery Systems

Key Skills: Technical Service & Support, Lithium-Ion Batteries, Grid-Tie & Hybrid Inverters, Off-Grid Systems, International Business Development (APAC, EMEA, NA), System Integration, Remote Diagnostics, Warranty & Service Management

Roles & Responsibilities:

• Act as the primary technical contact for export partners and distributors, ensuring exceptional post-sale service for inverter-battery systems.
• Provide remote and on-site technical troubleshooting, diagnostics, and resolution in coordination with R&D, QA, and supply chain teams.
• Lead installation and commissioning support for large inverter-battery systems across international markets.
• Assist international sales teams and partners in pre-sales system sizing, off-grid, hybrid, and grid-tie solution designs.
• Recommend and configure lithium batteries, inverters, MPPT chargers, and solar panels based on local load profiles and backup requirements.
• Generate and validate system design schematics, wiring diagrams, and sizing calculations.
• Conduct virtual and on-site technical training for distributor technicians, sales teams, and installers.
• Develop technical manuals, videos, SOPs, and standardized training modules for new channel partners.
• Coordinate warranty claims, part replacements, and service escalation resolutions; implement continuous improvement based on feedback.
• Monitor and report on service KPIs, including Turnaround Time (TAT), RMA ratios, and First-Time Fix rates by region.
• Support development of regional service infrastructure, including authorized service centers and spare stock points.
• Maintain documentation per export regulations, warranty policies, and customs requirements.
• Collaborate closely with Sales, QA, R&D, Product, and Operations teams to ensure quality and field performance feedback is implemented.
• Maintain regional service dashboards, training logs, and complaint analysis reports to track performance and improvements.

Experience Required:

• 5 - 8 years of experience in technical service, support, or field service management within solar, battery, inverter, or renewable energy sectors.
• Strong hands-on experience with lithium-ion batteries, off-grid, hybrid, and grid-tie inverters.
• Experience supporting international business operations in APAC, EMEA, or NA regions is preferred.
• Demonstrated expertise in system integration, remote diagnostics, and technical troubleshooting of inverter-battery systems.
• Experience in training, documentation, and field service standardization.
• Strong analytical, problem-solving, and stakeholder management skills.

Education: B.E., Diploma

Education
Bachelor of Elementary Education (B.El.Ed)
Skills Required
remote diagnostics , EMEA, System Integration