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Support Team Lead

Support Team Lead

Movatetamil nadu, tamil nadu, in
2 days ago
Job description

Looking for 10-13 years of L1 Support experience

  • Technically skilled in IIS, monitoring, and alerting tools Datadog ,
  • Power automates(power script) , AWS / Azure, ticketing tools like ServiceNow or any tools
  • They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project , previous exp in 24 / 7 and 24 / 5 production L1 support projects
  • Analyzing incidents or services , updating resolution notes
  • Adaptability to learn new technologies like salesforce
  • Excellent communication skills- since they should directly interact with stakeholders
  • Experience in managing or handling managed service projects
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Team Lead • tamil nadu, tamil nadu, in

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