Incident Life Cycle Management (ILCM)

What success looks like in this role :

Role Purpose :

• Reduce long running backlog tickets for Incidents & Service requests
• Follow up to reduce long running tickets for Incidents & Service requests aging
• Trend analysis to provide visibility to Ticket SLA and MTTR status by resolver / geography / Business Unit and other relevant segmentation factors.

Key Responsibilities / Outcomes :

You will be successful in this role if you have :

Key Qualifications :

Core Competencies :

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free : (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.

Key Skills

Environment,Anatomy,Fisheries,Morphology,Behavioural Sciences,Biophysics,Evolution,Forestry,Ecology,Biotechnology,Agriculture,Biochemistry,Biology,Ecosyatem,Entomology

Employment Type : Full-Time

Experience : years

Vacancy : 1