Job Title : IT Support Associate
The role of the IT Support Associate involves providing first-line technical assistance and support to users, addressing a wide range of issues related to network connectivity, hardware, and software. Key responsibilities include monitoring the performance of network infrastructure, diagnosing basic networking problems, configuring and maintaining network devices, and ensuring smooth operation of the network.
Key Skills & Qualifications :
- Technical Skills :
- Proficiency in fundamental networking concepts, including TCP / IP, LAN, WAN, DNS, DHCP, VPN, etc.
- Familiarity with various network devices, such as routers, switches, firewalls, and wireless access points.
- Experience with network monitoring and diagnostic tools, e.g., Wireshark, PRTG, SolarWinds.
Responsibilities :
Monitor and troubleshoot network-related issues.Configure and maintain network devices.Provide user support for network connectivity and other IT-related issues.Collaborate with colleagues to resolve complex technical issues.Benefits :
Opportunity to work with cutting-edge technology.Chance to develop and enhance technical skills.Collaborative work environment.