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Process Associate

MSBC GroupSurat, Gujarat, India

9 days ago

Job description

Process Associate – Back Office Project

We are looking for a meticulous and detail-oriented Process Associate to join our team for a prestigious UK client project. This role is critical in ensuring seamless order processing, accurate quotations, and maintaining high standards of client satisfaction.

Key Responsibilities :

Process orders and quotations received via email with accuracy, ensuring timely completion and compliance with client requirements.
Enter order and quotation details into designated software systems, maintaining error-free documentation.
Ensure all processed orders meet the quality benchmarks established by the client and the company.
Act as the primary point of contact for key accounts, understanding their requirements and delivering customized, efficient solutions.
Respond promptly and professionally to client inquiries, providing updates and addressing concerns related to orders and quotations.
Identify opportunities for process improvement and collaborate with the team to implement efficiency-enhancing strategies.
Maintain accurate records of processed orders and quotations, and prepare periodic reports for management review.

Skills & Qualifications :

1–3 years of experience in order processing, client coordination, or a similar role (experience in the fenestration industry is a plus).

Strong proficiency in data entry with exceptional attention to detail and accuracy.

Excellent English communication skills, both verbal and written, to manage client interactions effectively.

Good command over MS Office Suite (Word, Excel, Power Points, etc.)

A proactive approach to problem-solving with the ability to work independently and collaboratively in a team environment.

Flexibility to work UK business hours.

About MSBC Group

MSBC Group has been a trusted technology partner for over 20 years, delivering AI-powered software solutions across industries such as financial services, logistics, construction, and startups. Our work spans Custom Software Development, AI & Automation, Staff Augmentation, Managed Services, and BPO. With a strong global presence, we are committed to innovation, career growth, and a vibrant workplace culture.

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