Associate Technical Consultant

About the Role

Were hiring a hands-on Technical Lead based in Bangalore to drive modernization efforts across Contact Center Technologies and Telephony infrastructure. This role blends deep technical expertise with strategic leadership requiring someone who can architect scalable systems write production-grade code and communicate effectively with both engineering teams and senior stakeholders.

Youll collaborate with global Automation and Engineering teams to design cloud-native solutions modernize legacy platforms and mentor engineers. Your work will directly impact customer engagement systems used at enterprise scale.

Key Responsibilities

Architect and build scalable secure cloud-native applications using Python and Microsoft Azure (AKS Functions Logic Apps etc.)

Lead modernization of telephony infrastructure and contact center platforms integrating with enterprise-grade tools and APIs

Translate business requirements into technical designs and prototypes balancing innovation with delivery timelines

Implement secure development lifecycle practices including threat modeling and OWASP Top 10 compliance

Design and maintain SSO integrations with Microsoft Entra ID (Azure AD) and other identity providers

Conduct code reviews and enforce engineering best practices (SOLID design patterns TDD / BDD)

Optimize system performance reliability and cost through architectural improvements and observability tooling

Collaborate with product managers architects and business leaders across time zones to align technical solutions with strategic goals

Mentor junior engineers and foster a culture of technical excellence and continuous learning

Communicate technical concepts clearly to both engineering teams and executive stakeholders

Qualifications :

Required Qualifications

Experience & Skills

5 years of professional software development experience (Python preferred)

3 years designing and deploying solutions on Microsoft Azure or Google Cloud Platform

3 years with Kubernetes (AKS preferred) Helm and service mesh technologies

2 years building serverless applications (Azure Functions AWS Lambda or GCP Functions)

2 years implementing SSO with OAuth 2.x OIDC SAML and JWT

2 years building REST APIs with FastAPI and Pydantic

5 years applying secure development lifecycle practices

5 years of system architecture and technical leadership

5 years of Agile delivery experience (SAFe preferred)

Strong written and verbal communication skills including stakeholder presentations

Technical Proficiency

CI / CD : GitHub Actions GitLab CI Azure DevOps

IaC : Terraform Bicep ARM templates

Git workflows and version control

API development : REST GraphQL gRPC

Microservices and distributed systems

SQL and NoSQL databases

Observability : Application Insights DataDog Prometheus Grafana

Additional Information :

Preferred Qualifications

Experience with Contact Center and Telephony platforms (Five9 Cisco Avaya)

Golang development experience

Familiarity with Django REST Framework Flask Celery

Experience with Temporal workflow orchestration

Database optimization and stored procedures

Microsoft Power Platform (Power Apps Power Automate Power BI)

Open-source contributions (GitHub profile appreciated)

Relevant certifications : Azure Solutions Architect CKAD CKA CISSP

Experience with HashiCorp tools (Vault Terraform Consul) Istio Envoy or message queues

What Will Make You Successful

Technical Excellence & Curiosity

You write clean maintainable well-tested code

You think about scale security and performance from day one

You stay current with cloud technologies and industry best practices

Communication & Collaboration

You explain complex systems clearly to executives and engineers alike

You thrive in cross-functional teams and elevate those around you

You engage deeply with enterprise clients to understand their challenges

Ownership & Impact

You take initiative and drive projects to completion

You balance technical rigor with business priorities

You mentor others and contribute to a strong engineering culture

Remote Work : No

Employment Type : Full-time

Key Skills

Bidding,Hospital management,Fun,Executive Support,Airlines,Catia

Experience : years

Vacancy : 1