Customer Support Specialist

Skills :

American English, Customer Service, Ticketing Systems, Email Support, Knowledge Base Management, Process Documentation,

Company Overview

TeachEdison is an innovative Education Technology company specializing in developing high-performance software for educators. With a team of 11-50 employees, we are pioneering the creation of EdisonOS, a robust operating system designed to enhance knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the Software Development industry. Learn more about what we do at www.teachedison.com.

Job Overview

TeachEdison is seeking a Customer Support Specialist to join our dynamic team in Coimbatore. This is a full-time position suitable for freshers with 0 to 1 year of experience. As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by addressing and resolving queries promptly. If you excel in communication and are passionate about customer service, this role is perfect for you.

Qualifications And Skills

• Proficiency in American English is essential for clear and effective communication with customers and stakeholders (Mandatory skill).
• Demonstrated expertise in customer service, ensuring a positive experience for all clients (Mandatory skill).
• Proficiency in email support to efficiently manage and resolve customer inquiries (Mandatory skill).
• Experience or knowledge in using ticketing systems for tracking and resolving customer issues.
• Capability in knowledge base management to assist customers with self-service solutions.
• Strong skills in process documentation to maintain records and enhance service quality.
• Proven problem-solving skills with an ability to tailor solutions to individual customer needs.
• Strong interpersonal skills to build and maintain customer relationships and trust.

Roles And Responsibilities

Skills Required

Process Documentation, Customer Service, Email Support, ticketing systems , American English