Tech Support

As a Technical Support Specialist at Medallion you will serve our customers and operations

staff. Diagnosing issues troubleshooting complex technical problems and ensuring our users

can achieve value through our products and services. Youll collaborate closely with our

engagement product and engineering teams to resolve issues efficiently prioritizing customer

delight along the way.

Key Responsibilities

Provide exceptional customer-focused technical support primarily via email and chat.

Diagnose and troubleshoot application configuration and integration issues.

Reproduce customer-reported bugs document findings and escalate issues to the

engineering team as needed.

Collaborate with Product and Engineering to communicate recurring issues and propose

improvements.

Maintain clear documentation of issue resolutions troubleshooting steps and FAQs in

the support knowledge base.

Deliver an exceptional customer experience by ensuring timely empathetic and

accurate responses.

Act as a first line of defense for product and engineering teams to ultimately protect

bandwidth

Qualifications

Required :

3 - 5 years of experience in a SaaS based technical troubleshooting role.

Strong written communication skills.

Demonstrated ability to utilize browser developer tools to debug web applications

Familiarity with modern SaaS architectures and cloud-based platforms.

Experience working in a face-paced high-growth startup environment

Familiarity with REST and GraphQL APIs

Experience supporting U.S.-based or customers across time zones.

Experience with SQL (querying databases for troubleshooting or reporting).

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1