CX Solutions Engineer
Prudentica Consulting LLPJodhpur, IN11 hours ago
Job descriptionProven experience working with Zoom Contact Center , NICE CXone , or similar CCaaS platforms. Strong understanding of telephony concepts , call routing , ACD , and IVR systems . Hands-on experience with API integrations and web services (REST / SOAP) . Familiarity with cloud environments such as AWS or Microsoft Azure . Excellent communication and problem-solving skills. NICE CXone Certified Professional Zoom Phone Certified Integrator Zoom Contact Center Certified Expert Experience with scripting or programming languages (e.g., JavaScript, Python) is an advantage. Understanding of CRM integrations (Salesforce, HubSpot, etc.) preferred. Work with global CX transformation projects across industries. Collaborate with a dynamic, cross-functional team of CX professionals. Continuous learning and certification support in leading CCaaS technologies. Competitive compensation and growth opportunities.
We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center .
We are expanding our professional services team and looking for talented Solutions Engineers passionate about designing impactful customer interaction experiences and driving successful deployments.
About the Role
As a Solutions Engineer , you will play a key role in designing, building, and deploying modern contact center solutions on NICE CXone and Zoom Contact Center. You’ll work closely with clients and internal stakeholders to understand business requirements, create efficient call flows, and ensure seamless solution delivery.
Key Responsibilities
- Design and implement call flows, IVRs, and routing logic on NICE CXone or Zoom Contact Center.
- Customize and integrate CX solutions to align with client objectives.
- Develop and optimize workflow automation scripts and API-based integrations .
- Collaborate with business stakeholders, developers, and QA teams to ensure high-quality deployments.
- Support user acceptance testing (UAT) and post-deployment issue resolution.
- Document configurations, technical designs, and implementation details.
Qualifications
Preferred Skills & Certifications
Certification in one or more of the following :
Why Join Us
Create a job alert for this search
Solution Engineer • Jodhpur, IN
Related jobs
![Senior Solutions Engineer [US-Shift]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobrapido-pms&company_name=SuperOps)
)
- Promoted
eBPF Systems Engineer (Core Agent Team)
Alma SecurityJodhpur, IN The ideal candidate will help build, maintain, and troubleshoot, the company's rapidly expanding infrastructure.They will work alongside other engineers to ensure highest levels of performance and ...Show moreLast updated: 30+ days ago
- Promoted
Fleet Management System (FMS) – PoC Development
Ubique SystemsJodhpur, IN Notice Period- Immediate Joiners only (within 7 days).Scope of Service & Deliverables details : .You will be a guide in the entire application life cycle including research, design, development, test...Show moreLast updated: 23 days ago
- Promoted
DevOps / Platform Engineer
iVedha Inc.Jodhpur, IN Hiring a seasoned DevOps / Platform Engineer to drive automation, platform reliability, and robust.Design, deploy, and manage CI / CD pipelines and infrastructure automation, leveraging AI for.Implemen...Show moreLast updated: 30+ days ago
- Promoted
Solution Consultant – AV
ForestlincJodhpur, IN About Forestlinc Tech Private Limited : .We’re not just building systems — we’re growing a forest.At Forestlinc, tech isn’t transactional - it’s transformational.
From intelligent automation to AV, fi...Show moreLast updated: 1 day ago
- Promoted
Lead DFT Engineer
ACL DigitalJodhpur, IN Semiconductors / ASIC / SoC Design.DFT architecture, planning, and implementation across complex SoC / ASIC designs.As a technical leader, you will mentor junior engineers, collaborate with cross-fun...Show moreLast updated: 30+ days ago
- Promoted
Solution Specialist
World Wide TechnologyJodhpur, IN Solution Specialists lead several of the pre-sales processes for qualified services opportunities.WWT’s Sales organization is responsible for creating and qualifying business opportunities.The Solu...Show moreLast updated: 30+ days ago
- Promoted
Anaplan Solution Architect
VISEO ASIAJodhpur, IN Working with our Customers to drive the Supply Chain Planning roadmap.Expertise in the processes such as Demand Planning, Supply Planning, Procurement Plan, Rough Cut capacity Planning for CPG, QSR...Show moreLast updated: 30+ days ago
- Promoted
Robotics Engineer
CareerUS SolutionsJodhpur, IN The Robotics Engineer is responsible for designing, developing, and implementing robotic systems that automate processes, improve efficiency, and enhance product quality.
The role involves working w...Show moreLast updated: 8 days ago
- Promoted
Senior Solutions Engineer [US-Shift]
SuperOpsjodhpur, rajasthan, in SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI.
We are backed by marquee iinvestors li...Show moreLast updated: 16 days ago
- Promoted
Senior Solutions Specialist
LabcorpJodhpur, IN We are a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions.Throu...Show moreLast updated: 18 days ago
- Promoted
Senior / Lead Firmware Design Engineer
Aiotlogy Services pvt ltd.Jodhpur, IN Job Title : Senior / Lead Firmware Design Engineer.We are seeking a highly skilled and motivated Senior / Lead Firmware Design Engineer to join our dynamic team.
This is an excellent opportunity for expe...Show moreLast updated: 8 days ago
- Promoted
Solutions Architect
phDataJodhpur, IN Join phData, a dynamic and innovative leader in the modern data stack.We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, Pinecone, Glean and dbt to deliver cuttin...Show moreLast updated: 22 days ago
- Promoted
Lead Solutions Architect
CapgeminiJodhpur, IN Lead solutioning from deal qualification to contract signature.Develop end-to-end solutions (Transformation, Transition, Run).
Manage internal stakeholders and ensure visibility of solution metrics....Show moreLast updated: 17 days ago
- Promoted
Anaplan Solution Architect
ANP ConsultingJodhpur, IN We’re seeking for an exceptional Anaplan Solution Architect to join our client dynamic team.This role is perfect for an experienced Anaplanner looking to make a big impact by enhancing and optimizi...Show moreLast updated: 22 days ago
- Promoted
Emulation Engineer / Lead
eInfochips (An Arrow Company)Jodhpur, IN Role : Emulation Engineer / Lead.Job Location : Noida, Chennai, Bangalore, Hyderabad, Ahmedabad.You must be having BS or MS in Electrical OR Electronics engineering.
Minimum 4+ Years of Emulation Expe...Show moreLast updated: 30+ days ago
- Promoted
AMS Verification Engineer / Lead
eInfochips (An Arrow Company)Jodhpur, IN Minimum 6 years relevant experience is required.Bangalore, Hyderabad, Noida, Chennai, Ahmedabad, Pune.Min 6 Years of overall experience in ASIC Verification.
Should have worked on AMS Verification f...Show moreLast updated: 30+ days ago
- Promoted
Solutions Architect
CareerUS SolutionsJodhpur, IN The Solutions Architect is responsible for designing and implementing scalable, secure, and efficient technology solutions that align with business objectives.
This role involves collaborating with ...Show moreLast updated: 8 days ago
- Promoted
Principal Technical Engineer(Configurations)
Qinecsa SolutionsJodhpur, IN We are seeking a Principal Technical Engineer to develop and deploy client configurations for our flagship Qinecsa Vigilance Workbench signal detection platform.
The ideal candidate will be dynamic ...Show moreLast updated: 7 days ago