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Account Manager
Account ManagerHCLTech • India
Account Manager

Account Manager

HCLTech • India
9 hours ago
Job description

Experience - 8+ yrs

Location - Chennai

Requirement :

  • 5+ years of experience in client relationship management, account management, or service delivery roles, preferably in the IT services or technology sector for BFSI clients.
  • Proven track record of successfully managing and growing accounts, with a focus on both relationship building and service delivery excellence.
  • Experience in managing the delivery of IT services - Applications and / or Infrastructure teams , with a focus on quality assurance, cost management, resource optimization, and profitability.
  • Strong virtual infrastructure and software knowledge, with an ability to manage complex IT environments.
  • Excellent understanding and experience of Agile and traditional delivery models.
  • Relevant certifications such as ITIL V3 and PMP / Prince 2.
  • Proven leadership skills with examples of upskilling and developing team members to enhance performance.
  • Capable of leading multi-geography, distributed teams, ensuring cohesive collaboration and alignment across different locations.

Skills & Competencies :

  • Strong interpersonal and communication skills, with the ability to build trust and influence senior stakeholders within client organizations.
  • Excellent problem-solving abilities with a focus on service delivery excellence and innovative solutions.
  • Demonstrated ability to manage service delivery quality and performance while ensuring capacity and resource planning for future demand.
  • Strong understanding of digital transformation, IT services, and technology trends.
  • Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams.
  • Experience in managing costs, resources, and service delivery to meet client expectations and business goals.
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