French IT Service Desk

Hi, We have the below urgent opening in Bangalore, Interested candidates can send their profiles to manikandan.g@itcinfotech.com alongwith your Current CTC, Expected CTC and Notice period to join.

French IT Service Desk

Job Description' Key Responsibilities :

4 - 6 yrs. French language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvement initiatives to enhance service quality and efficiency.