Associate Director & Team Leader - NR SKY

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Strategy

Develop and use business strategy for delivering usiness targets / develop and coach RM to grow and deliver

Business

Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products [Current / Savings / Term deposits], wealth management products and asset related products

(secured, unsecured)

Provide support for new product launches, and champion new sales initiatives. Device strategies to acquire large prospective customers through referrals, maximize market share in the catchment area of the branch, by below the line activities and promotions. Coordinate customer events along with the product team

Ensure effective Relationship Management by monitoring the movement of the top customers of the Segment devise and implement a customer acquisition and retention programme. Improve product per customer holding.

Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints

Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service

Achieve "best in class" productivity in order to maximize the efficacy of the sales process.

Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

The Candidate is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times

Key Responsibilities

Processes

Customer Experience

Operational quality - Error free customer application & documentation

Responsive and responsible selling

Practice appropriate sales and marketing skill

Ensure nil Customer complaints

Risk Assurance

Conduct CDD, MLP & TCF diligently

Zero tolerance - Fraud, Mis-selling

Attend training, acquire knowledge, and apply to job function

Adhere to all policies, guidelines and procedures, comply with local regulatory requirements

To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

People & Talent

Ensure branch staff work as a cohesive motivated and top performing sales and service team.

Achieve high employee satisfaction and retention of good performers.

Identify and address training needs of staff on an on-going basis.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Lead to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Serve as a Director of the Board

Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

NR Segment / Wealth Management Unit

Corridor Team

Skills and Experience

Wealth Advisory

Relationship Management

Portfolio Management

People Management

Qualifications

Education

Graduate / MBA

Training

Trained on Investments

Certifications

IRDA / AMFI

Languages

English / Hindi

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.