Senior Officer, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations

Senior Officer, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations-(WD75260)

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

Manage day to day transaction of Institutional Banking Group clients in Trade, Cash and Loans. Work closely with

the client, Central Operations, Business unit, Branch, Bizcare India and other stake holders to ensure both

transactional and non-transactional gets addressed and resolved. Drive metrics to ensure seamless servicing.

Key Requirements

Key Accountabilities

Client servicing and handholding of Trade, Cash and Loans transactions. Incumbent would be the single point of

contact for the client for all trade transactions.

Requirements

• Managing day to the transaction of trade, cash, and loan for the IBG set of customers.
• Own the Customer Transaction end to end.
• Strengthen relationship with the various stake holders like branches, Relationship Managers and strengthen internal teams to resolve all queries and issues promptly.
• Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards.
• Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines.
• Maximise customer satisfaction, retention by maintaining “Top of the Class” service standards in all client interactions (both internal clients and external clients).

Required Experience / Competencies

Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts

ensure proper mitigates and controls are put in place.

empathise with customers.

Education / Preferred Qualifications

Primary Location

: India-Maharashtra-Vikhroli

Job

: Risk

Schedule

: Regular

Employee Status

: Full-time : Job Posting

: Jun 30, 2025, 10 : 30 : 00 AM