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Process Excellence Controller

Process Excellence Controller

Secure Meters Limitedjamnagar, gujarat, in
1 day ago
Job description

Job Description :

  • Map end-to-end field service processes
  • Adhere to SOPs & workflows
  • Ensure company quality standards across service
  • Identify bottlenecks, delays, and errors in operations
  • Conduct gap analysis between defined processes and actual practices.
  • Recommend and implement improvements for faster service turnaround and reduced rework.
  • Analyze customer complaints, service failures, and escalation data.
  • Apply Quality Tools & Methodologies
  • Six Sigma & Continuous Improvement
  • Ensure decisions are data-driven, not assumption-based.
  • Cross-Functional Collaboration & Training
  • Support audits and compliance reviews by providing process and performance evidence.

Skills Required :

  • Knowledge of process mapping, process analysis, and improvement techniques in service environments.
  • Strong command of Quality Tools
  • Lean Six Sigma Green Belt / Black Belt certification preferred.
  • Ability to analyze quality metrics .
  • Data analysis skills
  • Strong interpersonal skills to work with cross-functional teams.
  • Exposure to smart metering / utilities / service industry preferred.

    • Qualification & Experience :

  • B.Tech. (Electrical / Electronics / CS)
  • 2–5 years’ experience in Quality / Process Excellence / Service Operations .
  • Lean Six Sigma certification preferred.
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