SystemsPlus is hiring for AS400 Trainee Support Engineer.
Location : Pune (Magarpatta)
Exp : 0.6 to 2 yr.
Rotational Shift.
Salary : 3.60 LPA
- Monitor AS400 jobs and system alerts, ensuring timely acknowledgment and basic troubleshooting.
- Provide first-line support for incidents, service requests, and alerts related to Retail, ERP and Infrastructure systems, and job failures.
- Coordinate with end users and IT teams to gather issue details, provide updates, and ensure timely resolution.
- Experience in using basic AS400 commands and managing batch processes within the AS400 environment
- Follow defined escalation procedures, escalating unresolved or critical issues to Level 1, Level 2, or Level 3 teams.
- Log, track, and update tickets in the ITSM / ticketing system, ensuring accurate documentation.
- Provide on-call support for priority incidents and urgent system issues as required.
- Work in a 24x7 environment, ensuring flexibility for night shifts and weekend support.
- Participate in knowledge-sharing and training programs to build expertise in ERP / Retail support.
- Maintain a high level of customer service, ensuring prompt and professional responses to end users.
Please drop CV on rohit.sankpal@systems-plus.com