Onboarding Officer

Doo Group is a global financial services group with a focus on FinTech innovations, dedicated to delivering financial solutions. With a global outlook and presence across international markets, we're committed to building an interconnected business ecosystem that creates boundless opportunities. Leveraging cutting-edge technology, our diverse portfolio empowers clients worldwide to achieve their goals and secure a brighter future.

As our new Onboarding Officer, you'll play a key role in creating a smooth and professional experience for our clients from the very start. You'll be the one ensuring that every step of the onboarding process - from verifying documents to setting up accounts - runs accurately, efficiently, and in line with compliance standards. You'll work closely with teams across the business, giving you the opportunity to build strong internal connections while directly impacting client satisfaction. If you're detail-oriented, proactive, and enjoy taking ownership of critical processes, this role is for you.

What You Will Do :

• Review and verify client documentation, manage pending KYC and KYB cases
• Process onboarding-related tickets accurately and within SLA
• Communicate with Sales and Compliance to resolve missing or unclear information.
• Ensure complete and compliant onboarding for both individual and legal entity clients
• Securely store all client documents in the internal CRM system
• Escalate high-risk cases or irregularities to Compliance for further review.
• Support 2FA resets, profile disabling / enabling, and basic account changes during onboarding
• Monitor client profiles for red flags, conduct World Check screenings and re-screenings
• Ensure proper CRM setup and sales assignment, conduct CRM configuration testing to ensure all automations function correctly

What We Are Looking For :

Ready to take the next step in your career? Apply now and join us in shaping an excellent client experience from day one.