Docusign CLM analyst

Remote

Job description

• Provide daily operational support for the DocuSign CLM platform, including user access management, configuration, and issue resolution.
• Maintain and optimize CLM workflows, templates, and document generation logic.
• Collaborate with business stakeholders to gather requirements and implement configuration updates.
• Monitor system performance and proactively address issues to ensure platform reliability. Coordinate with IT and cybersecurity teams to manage integrations (e.g., SAP Ariba, O365, SSO, SAP CI) and ensure.
• Comprehensive documentation, including configuration guides, workflow diagrams, and support runbooks.
• Participate in blueprint packaging and deployment.
• Support testing and validation during system upgrades and enhancements.

Skills and Qualifications

• Minimum 2+ years of experience supporting DocuSign CLM or similar contract lifecycle management platforms.
• Strong knowledge of CLM workflows, templates, and document generation processes.
• Experience in system administration, user management, and troubleshooting.
• Familiarity with Salesforce integration and data flows.
• Excellent communication and documentation skills.
• Ability to work independently and manage multiple priorities effectively.