Senior Category Manager (City Head)

About Porter

At Porter , we're on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a late-stage startup , serving millions of users across 21+ cities , backed by marquee investors like Tiger Global , Lightrock , and Sequoia .

We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

With a sharp focus on user obsession, ownership, and collaboration , we're building a workplace where people thrive when they take bold bets, move fast, and build with empathy.

If you're looking to work where scale meets purpose , complexity fuels learning , and culture isn't an afterthought , Porter is the place.

Role Overview :

We are seeking a City Head for Lucknow in our Rest of India city operations vertical. The ideal candidate would be responsible for the growth of the entire city through various demand and supply levers ensuring better experience for all of the stakeholders. The role requires strong analytical, data driven decision making, people management, problem solving and process improvement / optimization skills.

Key Responsibilities :

• Responsible for P&L management of the city ensuring better profitability and growth.
• Identify and fulfill supply requirements - Plan supply cluster activity considering the zonal city level and seasonal nuances. Identify new channels of acquisition to optimize supply growth and cost of acquisition.
• Identify potential growth levers in all the categories - Plan awareness / adoption activities in the city through multiple channels (offline + online) for demand growth. Drive Branding and other various BTL activities for offline brand presence in the city.
• Drive growth through better customer lifecycle management. From acquisition to converting them into quality retention. Plan and execute Demand Cluster Activity for inorganic customer acquisition and drive zonal level growth.
• Improve overall wallet share of the customers through cross sell and other strategic initiatives.
• Explore new category launches for growth apart from the existing categories.
• Enhance customer and partner experience alike.
• Conduct and derive insights through competition analysis- Pricing, Demand Strength, Service quality parameters.
• Manage, develop and train the team for excellent performance and process adherence.
• Act as a liaison between central and city team members to provide qualitative on-ground feedback for the overall better growth of individual categories.

The Ideal Candidate :

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Skills Required

People Management, Process Improvement, Optimization, Problem Solving