Genesys Cloud Architect

This role is for one of the Weekday's clients

JobType : full-time

We are seeking a highly experienced Genesys Cloud Architect with 15+ years of experience to design, implement, and optimize advanced contact center solutions. The ideal candidate will lead architecture and deployment efforts, integrate Genesys Cloud with other enterprise systems, and ensure scalable, high-performance solutions that meet business needs.

Requirements

Key Responsibilities

• Design and architect Genesys Cloud solutions aligned with business requirements and technical objectives.
• Collaborate with stakeholders—including business analysts, developers, and infrastructure teams—to deliver robust and scalable designs.
• Lead the implementation and configuration of Genesys Cloud solutions following industry best practices.
• Oversee integration with other platforms such as CRMs, SaaS applications, contact center tools, and databases.
• Define and document technical specifications, system configurations, and workflows .
• Provide technical guidance and support to development and implementation teams.
• Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments.
• Stay current with the latest Genesys Cloud features, capabilities, and best practices, recommending solutions to improve efficiency and customer experience.
• Conduct performance assessments, capacity planning, and security reviews for Genesys Cloud environments.

Desired Skills & Experience