Job Description :
We are seeking a skilled Technology Consultant with proven experience in L2 production support , Kafka administration , and big data ecosystems . The ideal candidate will be responsible for maintaining high system availability, troubleshooting production issues, and ensuring smooth operations of critical IT infrastructure.
Key Responsibilities :
- Provide 24 / 7 L2 production support for enterprise IT systems.
- Administer and operate Kafka clusters (preferably Confluent distribution), including deploying topics, connectors, streams, and schema via CLI and UI.
- Perform log extraction, root cause analysis , and production troubleshooting.
- Manage and support Big Data ecosystems (preferably Cloudera).
- Execute shell scripting and Python automation for system support and monitoring.
- Support and maintain Java runtime systems and databases (Oracle, PostgreSQL).
- Work within Linux / Unix environments and containerized platforms like OpenShift .
- Utilize ticketing tools and adhere to ITIL practices for incident / change management.
- Create and deliver presentations and reports on system health, incidents, and performance metrics.
- Collaborate with cross-functional teams to ensure operational excellence and continuous improvement.
Technical Skills Required :
Kafka (Confluent preferred)Cloudera / Big Data ecosystemsLinux / UnixJava runtime systemsSQL (Oracle / PostgreSQL)Shell scripting & PythonOpenShift / Container platformsExcel & Reporting toolsFamiliarity with HPE products is a strong plus.Additional Requirements :
Excellent verbal and written communication skills.Strong understanding of ITIL frameworks and production support processes.