Help Desk Associate (Portuguese & Spanish Speaking Experts)
Olive Green ConsultingAlwar, Rajasthan, IndiaWe’re Hiring : Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location : Pune, India (Remote)
Shifts :
24 / 7 Rotational (including night shifts)
Work Days : 5 days / week
We are currently hiring for
one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in
Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview : As an
Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through
calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities :
Provide multilingual customer support ( Portuguese,Spanish & English ) via phone, chat, and email
Troubleshoot mobile device and connectivity issues
Log and manage service tickets accurately and efficiently
Liaise with telecom providers and internal teams to resolve service-related issues
Ensure adherence to SLAs and KPIs
Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile :
2–6 years
of experience in
international voice process / technical support
Excellent communication skills in
Portuguese,Spanish & English
Ability to work in a
24 / 7 rotational shift environment
(including night shifts)
Strong troubleshooting and problem-solving skills
Experience with mobile technologies and ticketing tools is a plus
Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to :
Sushmita@olivegreenconsulting.com
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
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