Process Manager

Process Manager – Quality & Compliance

Location : Pune

Experience : 8+ years

Are you passionate about building high-impact processes that drive excellence and compliance? Join SteepGraph as our Process Manager – Quality & Compliance and play a key role in shaping our organizational standards and continuous improvement culture.

What You'll Do

Process Design & Governance

Identify and bridge process gaps across departments

Standardize and implement effective operational workflows

Define governance models and partner with teams for smooth execution

Quality Assurance & Audits

Conduct internal audits and compliance assessments

Investigate non-conformities, identify root causes, and recommend corrective actions

Ensure alignment with ISO, CMMI, and other regulatory frameworks

Continuous Improvement

Drive cross-functional process improvements and efficiency gains

Promote a lean, agile, and quality-focused work culture

Reporting & Metrics

Establish and monitor KPIs across departments

Share insights to improve overall performance and accountability

Process Automation

Collaborate with IT to digitalize key business processes

Define functional specs and validate system implementations

Training & Compliance

Deliver quality and compliance training across teams

Stay up to date on regulatory changes and maintain audit readiness

✅ What You Bring

Bachelor’s in Engineering / Technology / Business (Master’s preferred)

8+ years in process management and quality assurance

Deep understanding of ISO standards (esp. ISO 9001), CMMI, and audit methodology

Certifications like ISO Lead Auditor, Six Sigma (Green / Black Belt) preferred

Familiarity with digital tools (e.g., Jira, Confluence, Power BI)

Strong analytical, communication, and stakeholder management skills

Experience in IT Service company.