Assistant Manager, Record to Report, Cognos

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager, Record to Report, Cognos / TM1

The principal purpose of this role is to provide support for the Group's TM1 / PA applications in the UK time zone, logging issues, investigating and resolving application and system issues, keeping the system running, processing user change requests, releasing changes into production, providing user training and performing minor systems development.

The ideal candidate will have extensive experience of Planning Analytics (PA) / TM1 across multiple installations in a hands-on support role with analytical skills necessary to understand how the systems operate, diagnose issues and incidents and be able to provide customer focused day to day user support to a global user base.

The candidate will either be able to demonstrate experience in other Cognos applications (Controller, BI) or demonstrate the ability and desire to learn such applications.

Functional Responsibilities :

Cognos Server Developer

Function : Analytics Operations

Responsibilities :

Log and triage any user related or system related issues, provide operational support of PA / TM1 for large, complex cubes and dimensions in alignment with industry best practices.

Perform yearly roll forward procedures for TM1 including clearing and prepping budget versions, copying budgets to rolling forecast versions, updating attributes for dynamic time series, opening / closing budget inputs, etc.

Liaise with local IT teams to ensure the correct level of engagement.

Investigating issues and incidents, problem resolution and performing root cause analysis (RCA). Making recommendations for improvements and enhancements based on this RCA.

Comply with the existing governance processes around change requests and access management. Enhance and update such processes as required.

Train internal PA / TM1 super-users in best practice and techniques.

Support operation and improvement of standards across PA / TM1 and Controller environments.

Provide end user training on new and existing applications.

Learn new applications including, but not limited to, Cognos Controller and BI and provide support to the local and global user base.

Act as the local point of contact of all Cognos applications incidents, issues, and queries

Qualifications we seek in you!

Minimum qualifications

Graduation with ideal certification in IBM-TM1 / Cognos

Relevant work experience