Senior 3D Secure Implementation specialist

Art Technology and SoftwareThiruvananthapuram, IN

14 days ago

Job description

Client Implementation & Onboarding :

Lead end-to-end client 3DS implementations, including onboarding, integration, testing, and go-live for 3DS solutions.
Collaborate with cross-functional teams to tailor 3DS solutions to client needs.
Provide hands-on technical support for high priority implementations ensuring seamless deployments.
Take ownership of implementation delivery, ensuring projects are completed on time and to the highest standards.

Process Improvement & Documentation :

Develop and maintain comprehensive documentation, including implementation guides, best practices, and troubleshooting procedures.

Refine implementation frameworks and define best practices to enhance operational efficiency.

Continuously review and refine documentation to ensure accuracy and relevance as technologies evolve.

Standardize reporting and metrics to track implementation success.

Stay ahead of industry trends and regulatory updates, ensuring processes and documentation align with latest EMV 3DS standards and PCI DSS Compliance.

Technical Expertise & Leadership :

Lead complex client engagements, providing expert advice on EMV 3DS 2.x protocols and optimising authentication journeys.

Act as a key technical resource for internal teams and clients, providing advanced troubleshooting and issue resolution.

Identify and implement improvements to enhance the scalability, performance and quality of 3DS solutions.

Stakeholder Collaboration :

Serve as main technical point of contact for clients, ensuring consistent communication of requirements, progress, and key milestones.

Collaborate with product, engineering, and compliance teams to align 3DS services and implementation processes with evolving business needs.

Work closely with leadership to provide insights on team performance, implementation bottlenecks and improvement areas.

Work closely with third party providers to optimise solutions.

Team Mentoring & Development :

Mentor and train team members on 3DS implementation best practices and process.

Allocate tasks and ensure team meets implementation timelines and quality standards.

Foster a culture of collaboration, continuous learning and knowledge sharing within the team.

Act as escalation point of contact for complex implementation challenges, ensuring prompt resolution.

Required :

Extensive experience in implementing 3DS or payment authentication solutions, with a focus on client onboarding and technical support.

Strong understanding of EMV 3DS 2.x protocols, PCI DSS compliance, and payments industry.

Experience in creating and managing technical documentation, including process workflows and client-facing guides.

Excellent project management skills, with the ability to manage multiple client implementations concurrently.

Leadership experience with a proven track record of managing and mentoring teams.

Preferred :

Experience with global card schemes (Visa, Mastercard).

Experience in process improvement initiatives, including Lean or Six Sigma methodologies.

Key Skills :

Exceptional communication and stakeholder management skills, with the ability to convey complex information clearly to technical and non-technical audiences.

Strong analytical and problem-solving abilities, with a keen eye for detail.

Ability to work independently and lead cross-functional teams in a fast-paced environment.

Proactive and innovative mindset, with a focus on continuous improvement and knowledge sharing.

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Implementation Specialist • Thiruvananthapuram, IN

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