Lead Site Reliability Engineer [T500-20012]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities :

Execute on the Incident, Change Management, Problem Management processes

Building and supporting reliable applications that meet development and maintenance requirements.

Provide consultation and direct technical support on life cycle planning, problem management, integration, and systems programming

Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning

Constantly working to improve and implement automation of applications tasks

Providing technical support for systems / platforms according to application SLA's.

Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management

Brings strong troubleshooting ability

Leads triage or contributes to a logical fashion

Focus on resolving issues before they become incidents

Identify and articulate severity of impacts using provided monitoring tools and escalate as needed

Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms

Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems

Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved

Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps

Implement changes to platforms with minimal impact on the business by following enterprise standards and procedures

Design and document enterprise standards and procedures

Minimum Qualifications :

Bachelor’s degree or industry certification in an applicable IT field, in addition to seven years applicable experience in the design / administration / support of one or more platforms; or bachelor’s degree in an IT field, in addition to five years applicable experience in the design / administration / support of one or more platforms; or seven years equivalent in depth experience in the above-related areas

4 or more years of experience as a Systems Engineer, Developer, or Site Reliability Engineer

3 or more years of experience with ops automation using a scripting language such as Python or Ansible

2 or more years of experience working with production environments in AWS

2 or more years of experience designing Grafana dashboards for application monitoring and observability

2 or more years of experience creating synthetic transaction monitoring checks

2 or more years of experience working with an observability system such as

CloudWatch, or

Dynatrace.

Site Reliability Engineering : Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site environment.

Performance Measurement and Tuning : Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.

CI / CD Pipeline : Knowledge of concepts, values and tools applied in building Continuous Integration (CI), Continuous Delivery and Continuous Deployment (CD) pipeline; ability to design, build, implement and maintain CI / CD pipelines to achieve the automation of software delivery process.

Software Release Management : Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools

Application Maintenance : Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.

Software Engineering : Knowledge of software engineering; ability to deliver new or enhanced software products.

Agile Development : Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

Embraces diverse people, thinking and styles

Preferred Qualifications :

Experience with airline applications and infrastructure technology

Experience in leading Incident Management

Master’s degree in computer science, Information Technology or related field is preferred

Experience in cloud cost optimization is a plus

1 or more years of experience leading RCA and postmortem investigations.