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Housekeeping Coordinator - Desk

Housekeeping Coordinator - Desk

AccorHotelnew delhi, India
2 days ago
Job description

Job Description

  • EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
  • Responsible for maintaining and upkeep of all desk records and registers.
  • Empowered to take decisions related to all internal, external guest requests, guest delight and situation handling .
  • KEY OPERATIONAL RESPONSIBILITIES

Financial-

  • To ensure desk telephones are used only to make official calls.
  • To ensure back of the house stationery is used judicially without any wastage.

    • Operational-

  • Ensures high levels of promptness and clarity in receiving and conveying of messages.
  • Ensure lost and found procedure is adhered to and all items stored are recorded.
  • Update arrival time, departure time and profile remarks to all supervisors, associates, supervisors.
  • To inform VIP arrivals to assistant managers and assistant executive housekeeper.
  • To have high level of administrative accuracy.
  • To ensure all calls landing at desk area are recorded.
  • Assists in filing and updation of records.
  • Complete understanding of the computer system.
  • Responsible for key control and issue.
  • Coordinates the movements of contractors within the hotel.
  • Ensures that all guest complaints and requests are dealt promptly and efficiently
  • Adheres to hygiene standards.
  • Follows environmental issues.
  • Must be thorough on fire and safety procedures.
  • Ensures that personal grooming is adhered as per standards.

    • Business plan / Analysis

  • Analyzing all guest complaints and feedbacks.
  • Should be aware of company’s business plan.

    • Team Management

  • Ensures all the communication at desk is done in a very polite manner.
  • Coordinates the movements of contractors within the hotel.

    • General Duty

  • To maintain good working relations and coordination with all departments.
  • Should have a quick response in handling of emergency situations.
  • To have a complete knowledge of facilities available in-house.
  • Ensures that personal grooming is adhered as per standards.

    • Qualifications

    Prior experience of housekeeping operations and telephone handling with excellent communication skills.

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    Housekeeping • new delhi, India