FOC Technical Specialist, Facility Operations Center

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Data Center Community (DCC) organization is looking for an individual with proven and tested leadership skills to join the Facility Operation Center (FOC) team. The FOC launched as a singular support team to proactively monitor the life-safety systems and the infrastructure equipment alarms that provides power and cooling to the platform on a global 24x7x365 basis. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment.

The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes. The FOC Technical Specialist is responsible for the design, creation, and launch of new learning content, creating and maintaining all FOC documentation globally and managing the technical training of the team across the regions. You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members. You are responsible for leading team members across regions and functional areas to accomplish organizational goals. You will guide the team on improving operational efficiency for all services through the identification and development of SLAs, metrics, workflows, procedures tools and documentation. You will lead data analysis and engagement of partner teams to drive corrective actions by utilizing processes, such as After Action Reports (AAR), Correction of Errors (COE), AWS Customer Root Cause Analysis (RCA), Lessons Learned, and Global Action Items. You will be responsible for delivering global projects while influencing stakeholders by creating reports, improving processes, and narratives. You will be expected run effective projects and programs independently. You will support team goals and projects by providing feedback, and technical support as required.

Key job responsibilities

• Provides support to team during Critical Site (CSE) and Large Scale (LSE) events
• Deep dives post event data and reviews all After Action Reports (AAR) to ensure standards are met.
• Meet or exceed FOC KPI’s in project delivery to develop and drive FOC Engineer efficiency projects which reduce manual tasks.
• Meet or exceed FOC KPI’s in tracking project / program quality of 85%
• Locates systemic infrastructure issues using data driven analysis to drive solutions.
• Collaborates with external teams to implement new processes and reduce waste.
• Creates and maintains FOC technical documentation driving process improvements
• Manages technical training to ensure engineers meet the bar for engineering knowledge.
• Designs, creates and implements learning content, practical assessments, and facilitates workshops and instructor led training programs
• Develops certification mechanisms to further enhance operational excellence, professional and career development.
• Acts as FOC POC in the COE process.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Our inclusive culture empowers Amazonians to deliver the best results for our customers.