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Customer Success Manager

ConfidentialCoimbatore, India

30+ days ago

Job description

Company Overview

TeachEdison is an innovative Education Technology company dedicated to creating high-performance software solutions for educators. Our flagship product, EdisonOS, is transforming knowledge commerce, elevating teaching and learning experiences. With a team size of 11-50 employees, our headquarters are in Bangalore, and we pride ourselves on our cutting-edge software development in the education sector.

Job Overview

We are seeking a passionate Customer Success Manager to join our growing team. This full-time position is based in Coimbatore and is open to freshers with 1 to 3 years of work experience. As a Customer Success Manager, you will play a crucial role in ensuring our clients achieve success in using EdisonOS effectively.

Qualifications and Skills

Excellent onboarding skills to ensure new clients are well acquainted with the software and its features (Mandatory skill).
Strong communication abilities to facilitate smooth interactions with clients and internal teams (Mandatory skill).
Proficiency in English as a second language to cater to a diverse client base (Mandatory skill).
Experience with product training that empowers users to maximize their software use and benefits.
Familiarity with Software as a Service (SaaS) models and the unique customer service requirements they entail.
Proven skills in account management to maintain and grow customer relationships.
Problem-solving capabilities to address and resolve client issues promptly and efficiently.
Empathy and patience in addressing customer questions, enhancing client satisfaction and retention.

Roles and Responsibilities

Manage customer onboarding process to ensure smooth and successful integration of EdisonOS into their workflows.

Conduct regular training sessions for clients to ensure they understand and effectively utilize all software features.

Act as the primary point of contact for customer queries, providing timely resolutions and expert guidance.

Collaborate with product and technical teams to communicate client feedback and contribute to product development.

Proactively reach out to clients to address potential issues and ensure their continued satisfaction with the product.

Develop client success stories and case studies to highlight the benefits of using EdisonOS.

Monitor customer usage patterns and suggest improvements or additional features to enhance their experience.

Organize regular webinars and workshops to facilitate deeper understanding and engagement with the software.

Skills Required

Proficiency In English, Product Training, Account Management

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Customer Manager • Coimbatore, India