ERP Support Analyst

Company : Fairfax Solution India Pvt. Ltd.

Location : Kolkata, Noida

Department : ERP Support & Customer Success

Reports To : Support Manager / Project Head

Job Role Available :

SAP Business One Support Manager - 1 vacancy

SAP Business One Support Consultants - 3 vacancies

About Fairfax Solution India Pvt. Ltd.

Fairfax Solution India Pvt. Ltd. is a leading SAP Business One Service & Implementation partner with over 5 years of experience serving customers across India, the Middle East, and Bangladesh . Headquartered in Kolkata with a branch in Noida, Fairfax delivers end-to-end ERP solutions, ensuring seamless digital transformation for small and mid-sized enterprises.

Our expertise spans SAP Business One, ERP customization, integrations, and ongoing client support — enabling organizations to simplify processes, improve visibility, and drive growth.

Role Overview :

You will be a key member of our ERP Support Team, responsible for ensuring a smooth and efficient experience for our clients. You will handle issue resolution, troubleshooting, and user support across multiple modules of SAP Business One. The role requires both functional understanding and basic technical proficiency to manage day-to-day support operations effectively.

Key Responsibilities :

• Provide support to clients using SAP Business One (both SQL and HANA versions).
• Diagnose, troubleshoot, and resolve functional or technical issues raised by users.
• Coordinate with development and technical teams for bug fixes, add-ons, and system enhancements.
• Manage and track support tickets through the internal helpdesk system, ensuring timely closure as per SLA .
• Support minor configuration changes, user management, and authorization controls.
• Assist in report customization using Crystal Reports or SAP B1 query tools .
• Conduct periodic health checks, version upgrades, and database validations.
• Prepare and maintain documentation for resolutions, configurations, and SOPs.
• Deliver user training and contribute to continuous improvement of customer satisfaction.

Required Skills & Qualifications :

Preferred Skills :

Key Attributes :

Why Join Fairfax :