Pickyourtrail | Customer Support Specialist (0-2 years)

Customer Interaction :

Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.Issue Resolution :

Identify and resolve customer issues efficiently, ensuring that problems are resolved to the customer’s satisfaction.Product Knowledge :

Maintain a deep understanding of our products and services to provide accurate and detailed information to customers.Customer Records :

Update and maintain customer records in our CRM system, ensuring all interactions are logged and information is up-to-date.Feedback and Reporting :

Collect and report customer feedback to help improve our products, services, and customer experience.Escalation :

Escalate complex or unresolved issues to higher-level support or management as necessary.Team Collaboration :

Work closely with other team members and departments to ensure a cohesive and comprehensive approach to customer support.