Business Head

Strategic Talent PartnerNoida, Uttar Pradesh, India

30+ days ago

Job description

Job description :

As the Business Head – Sales & P&L for a designated sub vertical you will be responsible for end

to-end business ownership, including Profit & Loss (P&L) management, customer acquisition and

retention, revenue growth, and team leadership. Your primary focus will be on driving customer growth, enhancing revenue per customer, and building a high-performing, customer-centric team. This role demands strategic planning, operational excellence, and cross-functional collaboration to

achieve business objectives.

Key Responsibilities :

Strategic Planning & Execution : Develop and implement weekly, monthly, quarterly, and annual operating plans to achieve business targets.

Customer Segmentation & Strategy : Segment the customer base effectively and design tailored strategies to maximize engagement and revenue.

P&L Management : Oversee the sub-vertical's P&L, ensuring profitability by managing costs related to client servicing, upselling, and acquisition.

Customer Lifecycle Management : Ensure a seamless customer journey throughout the lifecycle by monitoring engagement parameters and implementing improvements at each touchpoint.

Process Optimization : Build and refine processes to enable timely and effective interventions addressing customer issues, enhancing satisfaction and retention.

Performance Metrics & Incentives : Develop and implement performance metrics, incentive structures, and sales promotion schemes to boost team productivity and morale.

Team Leadership & Development : Hire, train, and retain a team that embodies customer-centric values and a consultative selling approach, fostering a culture of continuous improvement.

Skill Sets :

Interpersonal & Communication Skills : Strong ability to communicate effectively with clients and internal teams.

Customer Centricity : A deep understanding of customer needs and a problem-solving mindset.

Analytical Acumen : Proficiency in analyzing business metrics, managing P&L, cash flow, and financial projections.

Education : Bachelor’s degree (Tier 1 engineering college preferred) & MBA from Top B School (IIMs, ISB, XLRI, etc.)

Experience : 8 to 10 years of experience in Subscription, Media, or Services Sales, Key Account Management, or Sales Operations Management.

Proven experience in managing a client servicing or acquisition team of 100+ and demonstrated ability to manage a large and diverse client portfolio effectively.

Create a job alert for this search

Head • Noida, Uttar Pradesh, India