Information technology service desk managerMount Talent Consulting Pvt Ltd. • Faridabad, Haryana, India
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Information technology service desk manager
Mount Talent Consulting Pvt Ltd. • Faridabad, Haryana, India
1 day ago
Job description
Industry Required
Experience into Manufacturing Industry
Experience Criteria
8-10 Years Experience
Location - Faridabad
Responsibilities
Mandatory : IT Service Desk Experience
Perform password resets, user account management, and secure deactivation for exited users.
Log, track, resolve, and close tickets within SLA, ensuring high First Call Resolution.
Provide remote support and first-level troubleshooting for Windows, applications, and email.
Maintain accurate updates in ticketing tools and take user confirmation before closure.
Escalate issues per SLA, coordinate with vendors, and keep users updated.
Conduct basic RCA, reduce recurring issues, and support process improvements.
Maintain SOPs and generate MIS reports.
Skills Required
Mandatory : IT Service Desk Experience
ITIL knowledge (Incident / Problem / Change)
Windows OS, basic networking (TCP / IP, DNS, DHCP, VPN)
Active Directory, SCCM, Boomger, Manage Engine
Basic hardware / software / printer / mobile troubleshooting
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Information Technology Manager • Faridabad, Haryana, India
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