Operations Manager

CRP Training & Development Pvt Ltd CTDPL is a services division of CRP Risk Management ltd, India's only risk management company listed on BSE SME. The group has been engaged in services since 2 decades across BFSI sectors. CRP has always been a front-runner and pioneer in providing business solutions across operation activities based on client's requirement. Job Role / Title : Operations Manager– RTO Process About Role : The purpose of the job is to lead the business of RTO generated through clients on the sale & finance of USED COMMERCIAL VEHICLE LOANS across Pan India through our existing clients, by developing strategic business framework for volume growth, developing new market and customer segment resulting into sustainable and profitable growth Keywords & Responsibilities Position Responsibilities Business delivery & growth Deliver top line through all channels – Corporate Clients, Retails Clients, and Dealers / Sub Dealers, Online and Digital Partners Drive team for critical revenue parameters : ROI, of RTO Services Propose and execute various strategies for higher market penetration / faster portfolio build up and managed efficient delivery capabilities across pan India through variable expenditure model. Supervising complete business operations including profitability, forecasting monthly / quarterly sales, operations, Clients Relationship, targets, & their execution. Look for opportunities to enhance revenue streams – cross sell, identifying new sources of business services. Channel Management & Operations Ensure identifying channel partners through different sources in the most costeffective manner,to control the over heads and Ensure delivery of region wise completion of the RTO process as per the clients requirement as per the guidelines laid down by the Regional Transport office across Pan India. Leveraging on Marketing / Product support through optimum delivery across business for enhancing business penetration Chalk out plans for foraying into new areas / locations / markets / branches People Development Creating and driving Operations teams towards the goal. Draw up plans for recruitment of work force according to the Goal and vision of the business. Plan specialized training programs on regular basis to ensure team is updated on product / policy and most importantly on the regular updates from the client requirement Provide developmental feedback to all direct reports Ensuring minimum attrition in the team with constant engagement & feedback & ensure skills development through regular trainings. Qualfications and Experience Requirement Qualification Graduate / MBA Experience Overall 5 - 7 years established experience in handling operations of RTO process, channels and managing teams with at least 2 – 3 years in team handling positions in a similar profile Requirements Knowledge Understanding of RTO Policy and process for HP, RC