ITSM Freshservice
Zensar Technologiesvapi, India12 hours ago
Job descriptionDesign and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.
Key Responsibilities :
Freshservice Platform Ownership
- Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
- Implement automation workflows, SLAs, and integrations with other enterprise tools.
Process Optimization & Governance
Stakeholder Engagement
Reporting & Insights
Innovation & Integration
The essential requirements of the job include :
3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.
Strong understanding of ITIL framework and service management principles.
Experience with automation, scripting, and API integrations within Freshservice.
Excellent problem-solving, communication, and stakeholder management skills.
Certifications in ITIL, Freshservice, or related platforms are a plus.
Create a job alert for this search
Itsm • vapi, India
Related jobs
)
Business Development Executive – European Market (Remote).Fluent, clear, and professional English communication is mandatory.
Uncio Connect is looking for a sharp and proactive.Business Development ...Show moreLast updated: 30+ days ago
Business Development Executive – US Market (Remote).Full-time, aligned with US business hours.AI, and digital transformation services.
Fluent, clear, and professional English communication is mandat...Show moreLast updated: 30+ days ago 
- Promoted
IT Fresher
Jobringer ~ India’s Job Portalvapi, gujarat, in Learn and apply various programming languages, coding practices, and software development methodologies under the guidance of senior developers.
Help with testing software, identifying bugs, and res...Show moreLast updated: 17 days ago
- Promoted
- New!
Account Manager - IT and technical Staffing / solutions ( India )
Redolent, Incvapi, gujarat, in TITLE : Account Manager - IT and technical Staffing / solutions ( INDIA ).Ahmedabad / Bangalore / Hyderabad / Pune can be preferred.
Compensation : Good base + Incentives.IT and technical staffing solutions t...Show moreLast updated: 11 hours ago
- Promoted
IT Analyst (Gujarat - Onsite)
CloudLabs IncGandevi, Gujarat, India CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 18 days ago
- Promoted
IT Service Continuity Manager
RED Globalvapi, gujarat, in Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 17 days ago
- Promoted
Senior ServiceNow ITSM Consultant
S2Integratorsvapi, gujarat, in We are looking for a highly skilled.Senior ServiceNow ITSM Consultant.The ideal candidate must have strong technical and functional expertise, excellent communication skills, and the ability to wor...Show moreLast updated: 4 days ago
- Promoted
Head of Cloud Service Management
The Premier Consultants ( Recruitment Company )vapi, gujarat, in Hiring for an IT US based Company.Job Title : Head of Cloud Service Management.Department : Cloud Operations Infrastructure.
Bachelor’s or master’s degree in computer science, Information Systems, or ...Show moreLast updated: 23 hours ago
- Promoted
Quality Engineer
Magnify Industries Pvt LtdValsad, Gujarat, India This comapny is engagged in manufacturing of Wire Harness and Control Boxes.This is a full-time on-site role for a Quality Engineer located in Valsad.
The Quality Engineer will be responsible for de...Show moreLast updated: 30+ days ago
- Promoted
BDM (IT Sales) - Outbound Lead Generation (European Market | Remote)
Unico Connectvapi, gujarat, inRemote
- Promoted
- New!
Customer Project Manager - Telecom Core
First Point Groupvapi, gujarat, in Project Manager – IMS / Core Networks (Customer-Facing, Tier 1 Telecoms).Location : Customer project is in India (Remote based, with occasional travel).
Contract Duration : to December 2026 (extendable)...Show moreLast updated: 19 hours ago
- Promoted
Inbound Sales & Relationship Specialist
Doztivapi, gujarat, in Inbound Sales & Relationship Specialist – Dozti.Dozti is a private holding company with interests across technology, infrastructure, consumer markets, and emerging industries.We support purpose-bui...Show moreLast updated: 23 hours ago
- Promoted
- New!
IT Recruiter
Evangelist Appsvapi, gujarat, in We are looking for a motivated.You will work closely with hiring managers to understand role requirements and help build a strong talent pipeline for the organisation.
Manage end-to-end recruitment ...Show moreLast updated: 19 hours ago
- Promoted
servicenow developer
Tata Consultancy Servicesvapi, gujarat, in Come and join us for an exciting career with TCS!!!.TCS has always been in the spotlight for being adept in “the next big technologies”.
What we can offer you is a space to explore varied technologi...Show moreLast updated: 16 days ago
- Promoted
- New!
Itsm Freshservice
Zensar TechnologiesVapi, Republic Of India, IN Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show moreLast updated: 18 hours ago
- Promoted
IT Support Technician
NiyamitValsad, Gujarat, India We're an innovative e-commerce company dedicated to providing a seamless online shopping experience.We offer a wide range of high-quality products, fast shipping, and exceptional customer service.T...Show moreLast updated: 30+ days ago
- Promoted
BDM (IT Sales) - Outbound Lead Generation (US Market | Remote)
Unico Connectvapi, gujarat, inRemote
- Promoted
Inside Sales Executive
Vasudha IT Solutions Pvt. ltd.vapi, gujarat, in Pune (India) based software company established in 2010 and is actively engaged into development of software products for business, like Sales CRM, ERP, Inventory Management, Payroll Processing etc...Show moreLast updated: 1 day ago
- Promoted
ITSM Freshservice
Zensar Technologiesvapi, gujarat, in Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show moreLast updated: 23 hours ago
- Promoted
Servicenow Developer
People Prime Worldwidevapi, gujarat, in Our is Client is a largest Top 5 Software giant in India, with over 11.USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business...Show moreLast updated: 30+ days ago