Relationship Manager

Job Title : Client Partner

Location : Bangalore

Position Overview :

The Client Partner will be responsible for building and nurturing client relationships, driving revenue growth, and ensuring client satisfaction within their designated accounts. This role requires a blend of strategic sales expertise, consultative selling skills, and a deep understanding of the IT Services landscape. The Client Partner will work closely with cross-functional teams to ensure the successful delivery of services and solutions that meet client objectives.

Key Responsibilities :

• Client Relationship Management :
• Act as the primary point of contact for assigned clients, developing and maintaining strong relationships at all organizational levels.
• Understand clients' business goals, challenges, and IT needs, positioning the company as a trusted advisor.
• Revenue Growth and Account Expansion :
• Identify new business opportunities within existing accounts to expand service offerings and increase revenue.
• Develop and execute account strategies to achieve growth targets, including upselling and cross-selling services.
• Strategic Account Planning :
• Create and implement detailed account plans, focusing on long-term client success and growth.
• Monitor and analyze account performance, ensuring alignment with client objectives and making adjustments to meet business targets.
• Service Delivery Oversight :
• Collaborate with project managers, delivery teams, and technical experts to ensure high-quality delivery that meets or exceeds client expectations.
• Address any delivery challenges or escalations, coordinating with internal teams to resolve issues promptly.
• Cross-functional Collaboration :
• Work closely with the sales, marketing, and technical teams to ensure alignment on client strategies and opportunities.
• Participate in developing proposals and presentations for prospective client meetings and account reviews.
• Client Satisfaction and Retention :
• Regularly engage with clients to gather feedback and assess satisfaction with the company's services.
• Proactively identify and address potential risks to client relationships, implementing retention strategies as needed.
• Market and Industry Insight :
• Stay informed about industry trends, emerging technologies, and competitive landscape to better serve clients and inform strategic account decisions.
• Provide insights and guidance to clients, leveraging industry knowledge to add value and foster partnership.

Qualifications :

Key Competencies :