Job for Junior Functional Associates-Gurugram,Haryana-5To 7 LPA-e107

JOB DETAILS

Possessing moderate knowledge of operating systems, devices, applications, and software

Providing technical support to teams within the organization, and to external clients when required

Managing ticketed query system and ensuring comprehensive database of queries and

resolutions is kept up to date

Identifying and resolving technical issues

Managing coordination at zonal levels, whenever required

Developing reports for teams across the business

Essential Skills :

Bachelor's degree in Computer Science, Information Technology, or related field

Basic understanding and knowledge of SQL and Oracle (preferred, not mandatory)

General working knowledge of retail / ERP systems (preferred, not mandatory)

Ability to explain complex ideas to the clients with limited IT and systems knowledge

Good verbal and written communication skills, patience, listening, and convincing abilities

Extraordinary customer service and relationship management experience critical thinking skills

Strong analytical and problem-solving skills

Excellent communication and collaboration skills

knows any south Indian language's like , Tamil, Malayalam, Telugu, Kannada.

Desirable Requirements :

General working knowledge of retail / ERP systems.

Basic understanding and knowledge of SQL and Oracle.

General working knowledge of retail / ERP systems (preferred, not mandatory

FUNCTIONAL AREA

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