Telephone Reception

Company Overview

Spandana Hospital, located in Bangalore, is a leading hospital specializing in heart and superspeciality care. We dedicate ourselves to delivering world-class healthcare services at an affordable cost. Our highly trained and committed team is focused on providing patient-centered, high-quality tertiary and critical care. With a substantial workforce of 201-500 employees, Spandana Hospital remains a paramount healthcare facility in the industry.

Job Overview

Spandana Hospital is seeking a Junior Telephone Receptionist for our Bangalore location. This full-time role requires a professional with 1 to 3 years of experience to manage and facilitate high-quality phone communications. The ideal candidate will possess exceptional communication skills and the ability to efficiently handle multiple tasks in a fast-paced environment.

Qualifications and Skills

• Phone Etiquette (Mandatory skill): Demonstrated expertise in maintaining a professional tone during phone interactions with patients and staff.
• Call Handling (Mandatory skill): Proven proficiency in managing inbound and outbound calls with accuracy and courtesy.
• Customer Service (Mandatory skill): Strong ability to provide exceptional service and support to all hospital stakeholders via telephone channels.
• Verbal Communication: Excellent verbal skills to convey information clearly and effectively to patients and medical staff.
• Multitasking: Ability to juggle multiple tasks and priorities in a busy healthcare environment without compromising on quality.
• Appointment Scheduling: Practical experience in managing and coordinating patient appointments using advanced scheduling systems.
• Problem-Solving: Strong capacity to handle inquiries and resolve issues promptly and effectively over the phone.
• Organizational Skills: High level of organizational competence to manage phone records, logs, and reports efficiently.

Roles and Responsibilities

• Answer all incoming calls promptly and ensure exceptional service to all callers by providing accurate information and direction.
• Coordinate and schedule appointments for patients and healthcare staff, ensuring efficient use of available times and resources.
• Manage inquiries from patients and the public, addressing concerns or redirecting to appropriate departments or staff when necessary.
• Maintain an organized and effective record of all phone interactions, ensuring compliance with hospital policies and standards.
• Assist with the management and follow-up of patient reports and correspondence as needed to support hospital operations.
• Communicate detailed messages swiftly and efficiently to the relevant departments, ensuring seamless communication within the hospital.
• Foster positive relationships with patients and hospital staff through professional and courteous telephone etiquette.
• Continuously improve processes related to call handling and reception to contribute to the overall efficiency of the hospital's operations.