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Axis Phones Officer
ConfidentialMumbai30+ days ago
Job descriptionBe the best for our customers by Displaying complete onus to customers queries / problems Delivering service with requisite courtesy and accuracy Adhering to product and process requirements, with nil errors Escalating customer issues to the right internal stakeholders Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores Ensure process efficiency and effectiveness by Complying to service and sales guidelines Achieving Call Quality targets Resolving customer queries at the first instance of contact, with minimum call handling time Cross-sell / upsell set products like Loans and mortgages Priority / elite accounts
Qualifications :
Optimal qualification for success on the job is :
- Graduate or Post graduate from a recognized institution.
- 0- 5 years relevant role in voice customer servive.
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Role Proficiencies :
For successful execution of the job, the candidate should possess the following :
Skills Required
Customer Services, Voice support, Sales
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Officer • Mumbai
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