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Operations Team Lead

Operations Team Lead

TPguntur, andhra pradesh, in
30+ days ago
Job description

Roles and Responsibilities

  • Be responsible for the team’s overall performance.
  • Should have upselling Background.
  • Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.
  • Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
  • Compile and publish reports on teams’ performance reports on set frequencies (Daily / Weekly / Monthly etc.).
  • Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues / delays in completing the task.
  • Provide the team with a vision of the process objectives.
  • Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
  • Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Facilitate problem solving and collaboration.
  • Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
  • Focus on accelerating teams’ performance.
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Team Lead • guntur, andhra pradesh, in

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