ServiceNow Developer

ServiceNow Developer

Experience Required : 4–6 Years

Location : Remote

Shift : 2 PM – 11 PM

Required Skills & Experience

4–6 years of hands-on ServiceNow experience.

Minimum 2 years of experience specifically in CSM, ITSM, and HRSD modules .

Strong understanding of workflows, cases, incidents, requests, SLAs, and knowledge management within ServiceNow.

Proficiency in JSON authoring and working with structured data.

Solid SQL knowledge for data analysis, validation, and troubleshooting.

Ability to design realistic enterprise scenarios aligned with ServiceNow processes.

Experience with AI model training workflows , including structured training data creation.

Strong prompt engineering abilities for crafting effective instructions.

Excellent analytical thinking, logical structuring, and attention to detail.

Strong communication skills; customer-facing experience is a plus .

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) .

Certified Implementation Specialist – ITSM (CIS-ITSM) .

Any one of the following :

CIS-CSM , or

CIS-HRSD

Exposure to AI / ML workflows or training data preparation.

Familiarity with Agile methodologies .

Good knowledge of prompt engineering .