Order Management & Billing Analyst - Japanese Bilingual

Year of Experience Required : 1-6Years

Job Summary

We are seeking a detail-oriented and proactive Service Contracts & Billing Specialist to manage activities related to service contracts, including maintenance (cash and charge), equipment database handling, and invoicing processes. This role ensures compliance with NCR Voyix guidelines and maintains all necessary documentation. You will serve as the single point of contact for customers regarding service agreements and maintenance billing, working closely with service sales and service teams.

Key Responsibilities :

• Minimum 2 years of experience in Order Management and Billing, preferably in a global or multinational environment.
• Coordinate order processing and billing activities for Order Management contracts.
• Supervise and manage daily tasks of the Customer Advocate Team.
• Review legal agreements for completeness of terms and conditions related to maintenance billing.
• Maintain and update equipment databases, including movements, additions, and cancellations.
• Manage invoicing processes, ensuring alignment with customer preferences and revenue recognition criteria.
• Ensure compliance with NCR Voyix policies and procedures.
• Perform monthly reconciliation and reporting of revenue data, including corrections and clarifications.
• Handle archiving and record retention in accordance with company policies.
• Provide support for internal and external audits as required.

Education Qualification :

Skills & Competencies :

Language Requirements :

Preferred Qualifications