Technical Support Engineer

Objectives and Responsibilities

-Analyze, improve, and understand the workings of a Cloud Native Automated Quoting engine and become a technical guide to the team to ensure efficient performance

-Handle a variety of technical support problems—from simple application or network configuration fixes to very sophisticated problem solving and problem resolution.

-Participate in the effort of crafting the architecture and design of AutoQuote solutions by actively helping the team in choosing the right technology, methodology and solving technical problems.

-Examine existing systems, identifying flaws, and crafting solutions to improve service uptime and time-to-resolve through monitoring and automated remediation

-Fix and resolve issues related to the cloud services; implement long term fixes and automation to avoid repeat failures in the future.

Skills and Qualifications:

-BS degree in Computer Information Systems or related technical field involving information systems.

-Good communication skills: Ability to effectively communicate sophisticated technical concepts to both technical and non-technical customers in a clear and concise manner.

-Excellent presentation skills: Proficiency in delivering engaging and educational presentations to diverse audiences, showcasing technical solutions and project updates.

-Documentation expertise: Ability to create comprehensive technical documentation, including system diagrams, implementation plans, and user guides, with attention to detail and clarity.

-Client interaction: Experience in interacting with clients or end-users, actively listening to their needs, and providing appropriate technical solutions, while adapting communication style to suit different audiences.

-Problem-solving orientation: Strong analytical and problem-solving skills, enabling the identification and resolution of technical issues in a timely manner, while effectively communicating the solution to relevant customers.

-Cloud platforms: Experience with one of AWS, GCP and/or Azure cloud. Experience with micro-services and containers (Docker, Heroku).

-Knowledge and/or experience of python and python rest frameworks

-Continuous learning: Dedication to staying updated with the newest technologies, industry trends, and standard processes, and ability to share acquired knowledge with the team.

-Strong scripting and test automation abilities

**this role can pay up to 40 LPA