Salesforce Qa Engineer

Job Title : Sr. Salesforce QA Engineer Location : Bangalore (Hybrid)

Experience : 5+ Years

About the Role

We are seeking a Sr. Salesforce QA Engineer with strong Service Cloud and post-sales system experience. You will ensure the quality of Salesforce applications by developing test strategies, executing test cycles, and collaborating with cross-functional teams in an Agile environment.

Key Responsibilities

Understand business requirements and define test scenarios & acceptance criteria.

Create and execute test plans, test cases, and scripts for Service Cloud, Sales Cloud, and integrations.

Perform functional, regression, integration, and performance testing.

• Identify, log, and track defects;

support root cause analysis.

Validate user workflows and business processes with stakeholders.

Participate in Agile ceremonies and provide clear test status updates.

Collaborate on automated test scripts for regression and integration testing.

Support troubleshooting of production issues and recommend improvements.

Stay updated with Salesforce features and QA best practices.

Required Skills & Qualifications

Bachelor’s degree in CS / IT or equivalent experience.

5+ years of Salesforce QA experience—Service Cloud, Sales Cloud, APIs.

Experience with SaaS / post-sales tools (TalkDesk, Gainsight) is a plus.

Strong skills in test planning, execution, and documentation.

Salesforce configuration and customization exposure.

Knowledge of Lightning, Apex, Visualforce, SOQL.

Experience with GitHub / Bitbucket, Jenkins, ANT, and test automation.

Familiar with ITIL / ITSM, SDLC, and Agile practices.

Strong analytical, problem-solving, and communication skills.

ISTQB optional.