Service Delivery Manager - Manufacturing & Quality Applications

CognizantJodhpur, IN

1 day ago

Job description

Role Overview

The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).

The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.

Location :

Chennai, India

Schedule :

Shift Work (Mandatory to support 24x7 or extended global operations).

Key Responsibilities

Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR).

Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).

Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors.

Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation.

Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery.

Required Experience and Qualifications

Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications.

Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs).

Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes.

Certification (Preferred) : ITIL v4 certification.

Create a job alert for this search

Service Delivery Manager • Jodhpur, IN

Related jobs

Promoted

Demand Generation Manager

ComplianceQuestJodhpur, IN

Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago

Promoted

Quality Assurance Manager

Pattern BrandsJodhpur, IN

At Pattern Brands, we live to curate products that turn your everyday routines into joyful rituals.We are a fast-growing portfolio of brands in the home goods space. our team thrives on creativity ...Show moreLast updated: 1 day ago

Promoted

Quality Systems Digital Transformation Specialist

Insight GlobalJodhpur, IN

Required Skills and Experience : .Proven experience with IT systems, coding, and data visualization tools.Familiarity with ARIS and Quickbase platforms is highly desirable. Background in pharmaceutica...Show moreLast updated: 1 day ago

Promoted

WMS Implementation Manager

Globus LogisticsJodhpur, IN

Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 19 days ago

Promoted

TDM Senior Engineer

QualiZealajit, rajasthan, in

Responsible for delivering test data management solutions focusing on enhanced data provisioning capabilities, data integration and devising efficient TDM processes. Work with other stakeholders lik...Show moreLast updated: 22 days ago

Promoted

Mobile App Release Manager [T500-19891]

Best Buy IndiaJodhpur, IN

Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 23 days ago

Promoted

Service Manager

SV Management ConsultantsJodhpur, IN

Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business. This effort is aimed at establishing as a stron...Show moreLast updated: 1 day ago

Promoted

Senior Product Manager

HCLSoftwarejodhpur, rajasthan, in

We are looking for a strategic, metrics-driven product manager to own the full lifecycle of our product.You will identify market opportunities, develop product strategy and vision, create roadmaps,...Show moreLast updated: 1 day ago

Promoted

Training And Quality Manager

LxmeJodhpur, Rajasthan, India

Role : Training & Quality Manager.LXME is Indiaʼs first comprehensive financial ecosystem designed exclusively for women — empowering them to. Youʼll design and deliver training programs that empower...Show moreLast updated: 1 day ago

Promoted

Manager - CRM

EmeritusJodhpur, IN

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 12 days ago

Promoted

Manager - Professional Services

BQE Softwareajit, rajasthan, in

We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 22 days ago

Promoted
New!

Technical Delivery Manager

The Ksquare GroupJodhpur, IN

Technical Delivery Manager (Digital, Data, QE & Salesforce).Own end-to-end delivery of multi-workstream programs spanning Digital Engineering (Front End, Middleware & Cloud), Data / Analytics, Qualit...Show moreLast updated: 10 hours ago

Promoted

Delivery Lead

RapidBrainsJodhpur, IN

Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee. Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 21 days ago

Promoted
New!

Purchase Manager

Podar Education NetworkJodhpur, IN

Procurement Experience and Coverage : .Procurement like printing, Packaging, IT, etc.Knowledge of AMC / APC / Service Contracts - Contract Management. Taxation - GST, TDS, TCS Invoice Review & Payment Pro...Show moreLast updated: 10 hours ago

Promoted

Demand Generation Manager

WebgilityJodhpur, IN

Webgility is a leading ecommerce automation platform that helps multichannel sellers and brands streamline operations, manage accounting, and grow profitably. Our mission is to simplify ecommerce fo...Show moreLast updated: 1 day ago

Promoted

Deputy Manager - Application Engineer (North Region)

YANMAR IndiaJodhpur, IN

Yanmar, a global leader since 1912, excels in innovative solutions across agriculture, marine, and industrial sectors.Yanmar Engine Manufacturing India (YEMI) Pvt. Ltd is a 100% owned subsidiary of ...Show moreLast updated: 30+ days ago

Promoted

Senior Delivery Lead

thinkbridgejodhpur, rajasthan, in

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by...Show moreLast updated: 1 day ago

Promoted

Remote_HCLTech_SAP Basis Cloud Migration

HCLTechajit, rajasthan, in

Remote

SAP dCEM (Digital Customer Engagement Manager).This is SAP Customer Engagement Manager position which is elevated role as per career progression / path for SAP Basis consultant who would like to bec...Show moreLast updated: 20 days ago