Network Delivery Leader

Purpose of the Role

The Network Tech Ops professional will be part of the Technology Delivery Unit (TDU) and play a key role in managing multiple projects under the Network Tower, including Transition & Steady State Operations. The role involves close collaboration with Delivery, Transition, and Practice teams to ensure successful execution of network programs, efficient governance, and continuous service improvement.

Experience Required

Overall : 15+ years of experience in IT Infrastructure / Network Operations.

Network Delivery : 8+ years in managing WAN, LAN, DC-LAN, WiFi, SD-WAN / SD-LAN implementations and operations.

Transition Management : Strong background in Transition, Transformation, and steady state governance.

Prior experience in handling multi-country / multi-customer environments is highly desirable.

Key Competencies & Skills

Operational Leadership :

Manage delivery of multiple network projects / programs under the TDU.

Oversee transition from solution to operations, ensuring seamless handover.

Drive SLA / KPI adherence, compliance, and quality of service delivery.

Project & Transition Management :

Strong understanding of transition frameworks, governance models, and operational readiness.

Ability to lead cutovers, migrations, and handovers with minimal risk.

Exposure to outcome-based and managed services contracts.

Technical Knowledge (Working-Level) :

Good understanding of network technologies (SD-WAN, SD-LAN, NextGen WiFi, NFV, Automation).

Familiarity with network tools & automation platforms.

Experience in coordinating design, implementation, and operations teams.

Business & Stakeholder Management :

Act as the key operations interface between Delivery, Sales, Practice and Clients.

Manage executive-level governance with customer stakeholders.

Strong communication, documentation, and presentation skills.

Certifications :

Mandatory : ITIL V3 or higher (Foundation / Intermediate).

Preferred : PMP / Prince2, Agile, or equivalent project / transition management certifications.

Network certifications (CCNP / CCIE) desirable.

Responsibility Areas

Manage end-to-end delivery governance for network projects within TDU.

Ensure smooth transition of services (from pre-sales / solutioning to steady state operations).

Drive governance across multiple accounts / projects, ensuring SLA / KPI compliance.

Partner with Practice teams to operationalize new offerings (SD-WAN / SD-LAN / Automation).

Contribute to risk identification, mitigation, and escalation management.

Prepare and lead SteerCo / Govt reviews with internal and external stakeholders.

Support continuous improvement initiatives and adoption of automation in operations.

Ensure standardization and best practices across network programs.