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L2 Desktop & Networking Support Engineer

L2 Desktop & Networking Support Engineer

QpiAIaurangabad, India
21 hours ago
Job description

Role Overview

The L2 Desktop & Networking Support Engineer is responsible for providing advanced technical support for end-user systems, network operations, IT infrastructure, and security controls. This role involves troubleshooting complex issues, managing network devices, supporting Linux / Windows servers, and ensuring smooth day-to-day IT operations with a strong focus on compliance (SOC 2, ISO 27001, CERT-In).

Key Responsibilities

End-User & Desktop Support

  • Provide L2 technical support for laptops / desktops (Windows, macOS, Linux).
  • Troubleshoot OS, hardware, application, Outlook / Gmail, VPN, printing, and performance issues.
  • Manage device onboarding / offboarding including user provisioning, access control, and asset updates.
  • Install, configure, and patch OS & applications.
  • Coordinate with L1 for escalations and closure of technical tickets.

Network Administration

  • Manage and troubleshoot LAN / WAN issues, DHCP / DNS, routing, switching & Wi-Fi.
  • Configure and monitor VLANs, trunk / access ports, DHCP scopes, and DNS forwarders.
  • Basic firewall operations (Sophos, Palo Alto) including :
  • Rule modification
  • NAT / Port forwarding
  • IP whitelisting
  • Monitoring logs & alerts
  • Manage enterprise Wi-Fi (Netgear / Aruba / Cisco) including SSID setup, channel optimization, and guest network isolation.

    • Server & Linux Support

  • Basic administration of Linux systems (Rocky / Ubuntu / CentOS).
  • Manage user accounts, permissions, SSH keys, sudoers, and systemd services.
  • Troubleshoot server boot issues, LVM / partition management, disk alerts, and system performance.
  • Support for hypervisors – VMware / Hyper-V / Harvester (basic operations).

    • Security & Compliance Support

  • Support SOC 2, ISO 27001, CERT-In compliance activities.
  • Maintain logs, monthly reports, patch status, antivirus compliance & asset inventory.
  • Assist in vulnerability management, patch cycles & hardening checks.
  • Ensure clear desk / clear screen, USB control, and access policies are followed.
  • Assist in preparing audit evidence and documentation.

    • IT Infrastructure Operations

  • Monitor servers, network devices, APs, printers, UPS & storage health (Nagios / Zabbix / PRTG).
  • Manage IT assets, license tracking, vendor coordination, and procurement follow-up.
  • Support meeting rooms (Wi-Fi, projectors, BenQ boards, VC setup).
  • Provide support for office relocations, cabling, and hardware setups.

    • Required Skills

  • Strong knowledge of Windows, macOS & Linux troubleshooting.
  • Hands-on experience with VLANs, DHCP, DNS, switching (D-Link / Netgear / Aruba / Cisco).
  • Familiar with firewalls : Sophos, Palo Alto, Fortinet (basic rule / NAT changes).
  • Understanding of TCP / IP, routing, SSH, RDP, VPN, MTU, packet flow.
  • Experience with ITSM tools, ticket handling, and incident / change management.
  • Ability to generate and maintain compliance reports.

    • Good to Have

  • RHCSA / RHCE, CCNA, Security+, or similar certifications.
  • Experience with cloud platforms (AWS / Azure) – basic connectivity troubleshooting.
  • Knowledge of hypervisors (VMware / Hyper-V / Harvester).
  • Understanding of SOC 2, ISO 27001, CERT-In requirements.

    • Soft Skills

  • Strong communication and documentation skills.
  • Ability to work independently and handle high-priority incidents.
  • Customer-centric mindset with ownership & accountability.
  • Problem-solving and analytical thinking.

    • Education

  • Bachelor’s degree in Computer Science, IT, Electronics, or related field.
  • Relevant certifications preferred (RHCSA, CCNA, ITIL).
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    Desktop Support Engineer • aurangabad, India