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▷ (Urgent) Delivery Manager - Trust & Safety & Mystery Shopping (Visa / Mastercard / Amex / Discover Progr

▷ (Urgent) Delivery Manager - Trust & Safety & Mystery Shopping (Visa / Mastercard / Amex / Discover Progr

GBIT (Global Bridge InfoTech Inc)Hyderabad, Telangana, India
8 hours ago
Job description

The SDM(Service Delivery Manager) will oversee all Trust & Safety and Mystery / Secret Shopping programs to ensure compliance for payment card brands including Visa, MasterCard, American Express, and Discover.

Responsibilities span across high-risk categories such as Gambling, Pharma, Adult Content, Intellectual Property (IP) Infringement, Scams, and other high-risk merchant categories, specifically within frameworks such as Visa Integrity Risk Program (VIRP), MasterCard’s Business Risk Assessment and Mitigation (BRAM), and Amex / Discover High Brand Risk (HBR) programs.

This is a high-impact leadership role requiring strategic vision, cross-functional collaboration, and in-depth knowledge of compliance frameworks including Anti-Money Laundering (AML), financial crime prevention, fraud, pharmaceutical regulatory compliance, and trust & safety standards for online content. The Senior Director will also oversee large teams across Trust & Safety and Mystery / Secret Shopping operations to ensure secure, scalable, and compliant processes across the global payments ecosystem.

Key Responsibilities

  • Oversee Trust & Safety and Mystery / Secret Shopping operations for Gambling, Pharma, Adult Content, IP Infringement, Scams, and other high-risk categories.
  • Ensure compliance with Visa VIRP, MasterCard BRAM, and Amex / Discover HBR programs for high-risk merchants.
  • Lead cross-functional collaboration with compliance, legal, InfoSec, and fraud teams to align operations with payment ecosystem requirements.
  • Integrate AML, financial crime prevention, and fraud risk frameworks into daily operations and testing programs.
  • Provide oversight of Ethical Hacking and Penetration Testing activities to secure mystery shopping environments and data handling systems.
  • Supervise Directors, Sr. Managers, Infra Engineers, and consultants to ensure high-quality execution across domains.
  • Establish policies, procedures, and reporting standards aligned with card network compliance frameworks.
  • Develop risk dashboards and remediation programs in response to regulatory or card brand inquiries.
  • Act as senior escalation point for high-risk compliance breaches or card scheme violations.
  • Champion scalability, automation, and innovation in testing and compliance operations.

Qualifications

  • Bachelor’s degree required; Master’s in Business, Compliance, or related field strongly preferred.
  • 12–15 years of progressive experience in compliance, trust & safety, payments, or financial services risk management.
  • Deep knowledge of Visa VIRP, MasterCard BRAM, Amex / Discover HBR, and high-risk merchant compliance programs.
  • Proven track record in AML, financial crime prevention, fraud detection, and regulatory risk management.
  • Experience in regulated industries including gambling, pharma, and online safety.
  • Ability to manage large-scale global operations with distributed teams.
  • Familiarity with ethical hacking, penetration testing, and cybersecurity practices in compliance contexts.
  • Exceptional stakeholder management skills with regulators, card networks, and executive leadership.
  • Desired Attributes

  • High ethical standards and integrity in decision-making.
  • Analytical and data-driven, with ability to translate complex compliance frameworks into actionable operations.
  • Resilient leader comfortable managing ambiguity and high-risk scenarios.
  • Visionary approach to building scalable compliance and trust & safety operations.
  • Success Metrics

  • Full compliance with Visa VIRP, MasterCard BRAM, and Amex / Discover HBR requirements.
  • Zero tolerance findings in audits and card brand investigations.
  • Reduction in fraud, AML, and high-risk merchant escalations.
  • Effective remediation programs for identified vulnerabilities or compliance gaps.
  • High employee engagement, retention, and team capability building across Trust & Safety and Mystery Shopping.
  • Additional Cybersecurity & Ethical Hacking Experience

  • Experience managing comprehensive penetration testing and vulnerability assessments on networks, applications, and digital assets to identify security weaknesses.
  • Proven ability to develop and execute test plans, methodologies, and attack scenarios that mimic real-world attacker tactics.
  • Hands-on experience performing social engineering tests and security audits to uncover weaknesses related to human behavior and compliance.
  • Strong background in documenting findings, risks, and recommendations in reports tailored for both technical and non-technical stakeholders.
  • Track record of collaborating with engineering and IT teams to implement remediation strategies and strengthen enterprise security posture.
  • Staying current with emerging security threats, attack techniques, and industry trends to ensure proactive defense strategies.
  • Participation in red teaming exercises to assess and improve the overall security posture of the organization.
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    Delivery Manager • Hyderabad, Telangana, India

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